Effective Date: 05-10-2024
Thank you for shopping at Urban Stylix! We want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy below.
Return Eligibility
To qualify for a return, items must meet the following criteria:
- Items must be returned within 30 days of the delivery date.
- Items must be unused, in their original packaging, and with all tags attached.
- Certain items may be excluded from returns due to hygiene reasons (e.g., masks, costumes). Please check individual product descriptions for any specific restrictions.
How to Initiate a Return
- Contact Us: Email us at urbanstylix@gmail.com with your order number and reason for the return.
- Return Instructions: We will provide you with the return shipping address and any additional instructions.
- Packaging: Ensure the item is securely packaged to avoid damage during return shipping.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect. If we provide a prepaid return label, the cost will be deducted from your refund.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your return. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days.
Exchanges
If you wish to exchange an item for a different size or color, please follow the return process. Once we receive your returned item, we will send out the replacement item.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order at urbanstylix@gmail.com. We will resolve the issue promptly at no additional cost to you.
Changes to This Return Policy
We may update this return policy from time to time. Any changes will be posted on this page. Please review it periodically for any updates.
Contact Us
If you have any questions about our return policy, please reach out to us at:
Urban Stylix
Email: urbanstylix@gmail.com