Refund Policy
Effective Date: 05-10-2024
Thank you for shopping at Urban Stylix! We strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, please review our refund policy below.
Refund Eligibility
To be eligible for a refund, items must meet the following criteria:
- Items must be returned within 30 days of the delivery date.
- Items must be unused, in their original packaging, and with all tags attached.
- Certain items may be excluded from refunds due to hygiene reasons (e.g., masks, costumes). Please check product descriptions for details.
How to Initiate a Refund
- Contact Us: Email us at urbanstylix@gmail.com with your order number and reason for the return.
- Return Shipping: You will receive instructions on how to return your item. Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
- Packaging: Please securely package the item to prevent damage during return shipping.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days (typically 5-10 business days).
Exchanges
If you would like to exchange an item for a different size or color, please follow the same return process. Once we receive your returned item, we will send out the replacement item.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order at urbanstylix@gmail.com. We will resolve the issue promptly.
Changes to This Refund Policy
We may update this refund policy from time to time. Any changes will be posted on this page. Please review it periodically for any updates.
Contact Us
If you have any questions about our refund policy, please contact us at:
Urban Stylix
Email: urbanstylix@gmail.com
Ph: +447544991976